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New stylist needing help with colour

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Hello, I'm a new stylist & new to this forum so forgive me if i'm doing this wrong in any way.

Tomorrow i have a client coming in, who has complained that every time she gets her hair done it goes too dark (black when she wanted some sort of brown).

She has quite a few greys from what i remember & quite porous looking hair.

How would i avoid the colour going too dark on her this time?

Thank you

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