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My supplier is demanding money off me

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Help guys - I had some bad hair that I returned to my supplier, the supplier inspected and then said

" your client has burnt the hair, however as you are a good client and have never complained before, I will send you 50g free of charge, please do not take this as a weakness because I am not weak but just this once I will send you some hair"

This was on a Monday, I received the hair on a Tuesday - THEN on the Wednesday a second client sent me a text to also complain about the same blonde...

My supplier is demanding money off me

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